Vendor protest procedure

If you perceive that you were not treated fairly in connection with a particular procurement exercise, you may lodge a complaint. In order to present the complaint, you must compile the following information/documents and submit them by email to the bid protest secure mailbox at UN Women headquarters in New York:

  1. Your name, address, telephone number, fax number, and email address;
  2. The solicitation or contract number, the name of the UN Women contracting Office, and the UN Women contact person;
  3. A detailed statement of facts and the grounds for the complaint, and an explanation of how you were directly affected;
  4. Copies of relevant documents supporting your complaint, cross-referenced to your statement;
  5. Any information that can help UN Women determine that you are an interested party in this process; and
  6. A statement on the best way UN Women may provide you with relief.

Please note that a complaint with incomplete information will not be processed.

Vendor sanctions

Effective governance and integrity are central to UN Women’s mandate. UN Women requires its vendors to comply with the highest ethical standards, and report to UN Women all suspected acts of fraud and corruption.

UN Women has banned a series of practices in its procurement process. These behaviors, also known as proscribed practices, include corruption, fraud, coercion, collusion, unethical practices, and obstruction.

Anti-fraud hotline

UN Women approaches fraud, corruption and any kind of wrongdoing in its procurement procedures with zero tolerance. The UNDP Office of Audit and Investigation (OAI), which serves UN Women as a service provider, is the principal channel to receive and investigate allegations of fraud in UN Women. OAI’s Investigation Section will assess and, as needed, investigate allegations of fraud, corruption or other wrongdoing by UN Women personnel or by third parties to the detriment of UN Women. OAI will establish the facts that will allow UN Women’s senior management to initiate disciplinary proceedings or other sanctions. Read more about investigations.

Anyone with information regarding fraud, corruption or other wrongdoing against UN Women programmes or involving UN Women personnel is strongly encouraged to report this information through the Investigations Hotline.

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